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Shipping and Returns
What is your return policy?
  Return Policy:

All claims (wrong items, damaged goods, price mistakes, etc.) must be made within 10 calendar days of receipt of goods, no exceptions.
No returns or credits after 30 calendar days, no exceptions.
All returns, exchanges and store credits must be pre-approved by lavandou.com (877-421-4747).
Shipping charges will not be credited unless items were shipped incorrectly by Lavandou.com.
All pre-approved returns must be returned in the same condition they were shipped, and in the original container with packing material to protect the product.
No returns are allowed on ANY makeup product,  Jane Iredale Policy.
No returns on skincare products that have been opened.